Term and Conditions

Last Updated: [Date]

1. Acceptance of Terms

By accessing our website and making purchases, you agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and our Privacy Policy. If you disagree with any part, please refrain from using our services.

2. User Responsibilities

2.1 Account Security

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account use

2.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Misrepresent your identity or affiliation
• Use our products in ways contrary to their intended equestrian purposes

3. Products and Services

3.1 Product Descriptions

We take great care in describing our equestrian products accurately, including:

• After Exercise Care items
• Arena Equipment and Competition Accessories
• Horse health products (Bandages, Body Care, Breathing and Airways)
• Tack and equipment (Bits, Bridles, Browbands)
• Stable supplies (Buckets, Cleaning Supplies)
• Seasonal items (Christmas Accessories, Coolers & Fleeces)

While we strive for accuracy, slight variations may occur. Product images may differ slightly from actual items due to monitor settings.

3.2 Product Use

Our products are designed for equestrian use. You agree to:

• Use all products as intended and according to manufacturer guidelines
• Consult with equine professionals when uncertain about product application
• Assume responsibility for proper use and maintenance of purchased items

3.3 Restricted Items

Certain products have special handling requirements:

• Non-returnable items: Opened Body Care products, Bit Accessories, Breathing and Airways equipment, opened containers of Coat Shine or Calmers (for hygiene reasons)
• Age-restricted items: Some equipment may require adult supervision for young handlers

4. Orders and Payments

4.1 Order Process

When placing an order, you agree that:

• All information provided is accurate and complete
• You have legal authority to use the payment method
• We reserve the right to refuse or cancel orders at our discretion

4.2 Pricing and Payment

We accept:

• Visa, MasterCard, JCB credit/debit cards
• PayPal

All prices are in USD and exclude applicable taxes and duties. We reserve the right to adjust prices and correct pricing errors.

4.3 Shipping

Shipping options:

• Standard Shipping ($12.95): Via DHL or FedEx, 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, 15-25 business days after dispatch

Note: We ship worldwide excluding some Asian regions and remote areas. Customers are responsible for any customs fees or import duties.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

• Items are in original, unused condition with tags attached
• Original packaging is intact
• Proof of purchase is provided

See our Shipping & Returns Policy for detailed instructions.

5.2 Refund Process

• Refunds processed within 3-5 business days of receiving returned items
• Issued to original payment method
• Original shipping fees are non-refundable unless return is due to our error

6. Intellectual Property

All content on horsebackgear.com, including:

• Product descriptions
• Images
• Logos
• Website design

is the property of The Horse Care Shop and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Liability

The Horse Care Shop shall not be liable for:

• Misuse of products contrary to their intended equestrian purposes
• Injuries resulting from improper use of equipment
• Consequential damages from product use

7.2 Website Use

We strive to maintain website availability but are not liable for:

• Temporary unavailability due to technical issues
• Any losses resulting from website use

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Governing Law

These Terms shall be governed by the laws of the State of [State], USA, without regard to its conflict of law provisions.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the modified Terms.

11. Contact Us

For questions about these Terms:

The Horse Care Shop
590 Flynn Street
Independence, US 44131
Email: [email protected]