Welcome to The Horse Care Shop’s FAQ section. As discerning equestrians ourselves, we understand you may have questions about our premium products and services. Below you’ll find answers to our most common inquiries about shipping, returns, products, and more.

Product Questions

What types of equestrian products do you specialize in?
We carefully curate premium horse care products across all categories including performance equipment (bits, bridles, breastplates), health essentials (bandages, breathing aids, body care), stable management (cleaning supplies, buckets), and seasonal items. Our collections are selected with the competitive rider, breeder, and dedicated horse owner in mind.
Are your bits and bridles competition-approved?
Yes, our competition accessories and tack meet international equestrian standards. We specifically note any competition-approved items in product descriptions.
How should I choose between different types of coolers and fleeces?
Our product pages include detailed guides about material weights and appropriate uses. For personalized recommendations, email our equestrian-experienced team at [email protected] with your horse’s specific needs.
Do you offer custom browbands or made-to-order items?
Yes, we offer select custom pieces. These require additional production time which will be clearly noted on the product page (typically 7-10 business days before dispatch).

Shipping & Delivery

Where do you ship?
We proudly serve most international destinations from our US headquarters, excluding some Asian and remote regions. During checkout, simply enter your address to confirm service availability.
What are my shipping options?
Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)
All shipments receive our signature careful handling with temperature control for sensitive items.
How long does order processing take?
We process orders within 1-2 business days. During peak seasons (before competitions/holidays), we recommend ordering early. Custom items require additional production time as noted on product pages.
Will I receive tracking information?
Yes, you’ll receive tracking details via email immediately after dispatch, with updates throughout delivery. Our shipping partners understand the importance of timely equestrian gear delivery.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused and in original packaging. Please contact [email protected] to initiate returns.
Are there any non-returnable items?
For health and safety reasons, we cannot accept returns on body care products, bandages, or any opened grooming supplies.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days to your original payment method.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details.
Do you offer gift certificates?
Yes! Perfect for equestrian enthusiasts, our digital gift certificates can be emailed directly to recipients. Contact us for details.

Additional Assistance

How can I contact customer service?
Our equestrian-experienced team is available at [email protected]. For fastest service, please include your order number when inquiring about shipments.
Do you offer bulk discounts for stables or teams?
Yes, we provide special pricing for bulk orders of cleaning supplies, bandages, and other stable essentials. Email us with your requirements.
Can I change or cancel my order after placement?
We process orders quickly to ensure timely delivery. Contact us immediately at [email protected] with your order number – we’ll make every effort to accommodate requests if your order hasn’t yet shipped.

At The Horse Care Shop, we’re committed to delivering premium equestrian care – from our carefully selected products to our reliable shipping services. Thank you for trusting us with your horse’s wellbeing.