At The Horse Care Shop, we understand that quality horse care doesn’t end with superior products – it extends to reliable, efficient delivery services that meet the needs of competitive riders, breeders, and dedicated horse owners worldwide. Our shipping options are designed with the same attention to detail that goes into selecting every bit, bridle, and breathing aid in our collections.

Global Shipping with Care

From our headquarters at 590 Flynn Street, Independence, we dispatch your equestrian essentials with the same dedication you show your horses. While we proudly serve most international destinations (excluding some Asian and remote regions), all shipments receive our signature careful handling to ensure products arrive in perfect condition.

Our Shipping Options

Standard Shipping: For Urgent Equestrian Needs

Carriers: DHL or FedEx

Delivery Time: 10-15 business days after dispatch

Cost: $12.95 flat rate

Ideal for competition riders needing timely delivery of performance gear or stable managers requiring prompt equipment replacements. Your tracking number will be emailed immediately after dispatch.

Free Shipping: Value Without Compromise

Carrier: EMS

Delivery Time: 15-25 business days after dispatch

Cost: FREE on orders over $50

Perfect for planned purchases of seasonal items like Christmas accessories or bulk orders of cleaning supplies and bandages. Enjoy the same careful packaging at no additional cost.

Order Processing

All orders are processed within 1-2 business days. During peak seasons (especially before major competitions and holidays), we recommend placing orders early to allow for potential high demand.

Note: Some specialized items like custom browbands or made-to-order breastplates may require additional production time. These details will be clearly noted on product pages.

Our Delivery Promise

Just as we carefully curate our products from bits to coolers, we’ve selected shipping partners who understand the importance of:

  • Secure Packaging: Fragile items like clippers and bit accessories receive extra protective wrapping
  • Temperature Control: Sensitive products including body care items and calmers are shipped with climate considerations
  • Clear Communication: You’ll receive tracking information and delivery updates every step of the way

Returns & Exchanges

If any item doesn’t meet your expectations, we offer a 15-day return policy from the date of delivery. Please contact our customer care team at [email protected] to initiate the process.

Questions About Your Order?

Our equestrian-experienced support team understands that timing matters when it comes to horse care essentials. Whether you’re checking on competition accessories before an event or tracking youngstock development products, we’re here to help at every step.

Email us at [email protected] with your order number for personalized assistance.

At The Horse Care Shop, we believe premium equestrian care extends beyond the stable – it’s in every detail, right down to how your carefully selected products arrive at your door. Thank you for trusting us with your horse’s wellbeing.